Return & Refund Policy

All goods sold are non-returnable and non-refundable.

A return and/or refund is only allowed to specific circumstances such as follows:-

• Manufacturing defect and/or if the product is damaged during the delivery process.
• The product is confirmed to be defective and/or damaged by our technicians.

The return and/or refund request for manufacturing defect and/or delivery damage must be submitted within 7 days of receipt of the order.

The return and/or refund procedures are as follows:

• Please send in your return and/or refund enquiry to 018-7709822 via WhatsApp.
• After receiving your request, we shall contact you within 3 business days for further instructions.
• If the item is of defective issue, we will send our technician team for an inspection on-site and we shall rearrange a date to collect if it is proven to be defective by our technician and after the return/refund request is approved by management.
• To expedite the return and/or refund process, you are required to fill in the Return/Refund Request Form at https://forms.gle/71fHhpKa3eHJ44Ar6 for management’s approval.
• Upon approval, we shall arrange a date to collect the item from you.
• The refund will take 14 working days to process and the day shall be calculated from the day the returning item is collected.
• Zero Healthcare reserves the right to reject any inappropriate or unreasonable returns and/or refunds. All return and refund requests will be subject to approval.