Warranty Policy

1.0 TERMS AND SPECIAL WARRANTY CONDITIONS

1. Defective products under warranty may be repaired or replaced with new spare parts.
2. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.
3. Warranty does not cover damages caused by accident, misuse, fair wear and tear, wrong voltage installation, acts of nature, or if tampered with, in any attempt to self repair/through unauthorized agent.
4. For purchase of Demo unit, customers must accept that the spare parts of the Demo unit cannot be replaced by new spare parts.
5. Warranty Certificate or Invoice must be presented to the authorized Zero Healthcare Service Centre, with full customer details.
6. If the unit is out of warranty period, or the Warranty Certificate/Invoice is omitted by customer, or the customer is unable to prove the Warranty Certificate/Invoice, a Service Charge will be charged to customer upon the request for service and/or maintenance, exclusive of other charges such as the cost of spare parts and accessories.
7. Servicing at home of customer is only available for a specific range of products such as massage chair, massage sofa, treadmill, gym set, V Trac, and exercise bike only.

2.0 PRODUCT

The Warranty only covers a product which:-
1. Is purchased from authorized dealers.
2. Manufactured for domestic and personal use in Malaysia and Singapore only.
3. Included at the time of purchase the manufacturer’s complete and original warranty valid in Malaysia and Singapore.

3.0 EXCLUSION – this Warranty does not provide Coverage for:-

1. Appearance or structural items, such as housing, case or frame, decorative parts or parts designated to be replaced periodically during the life of the product, add-on items, accessories or attachments, external wiring and cabling, battery chargers, racks, bins, knobs, handles, antennas, remote control.
2. Problems or defects caused by unauthorized modifications or failure to follow the manufacturer’s installation, operation or maintenance instructions. Damage caused by unauthorized repair personnel is not covered. Unauthorized repair or replacement of covered products shall result in the cancellation of this Warranty.
3. Problems or defects due to lack of maintenance as required by the manufacturer.
4. Any problems or defects not covered by manufacturer’s warranty.
5. Damage by fire, theft, burglary, accident, neglect, misuse, or abuse. Acts of god including but not limited to earthquake, storm or tempest (wind), sand, water, floor, rising water, lightning, malicious damage, aircraft, vehicle impact, corrosion, battery leakage, power outages or surges, inadequate or improper voltage, or current, animal or insect infestation.
6. Consequential losses of any kind and transportation damage are excluded.

4.0 FOR REPAIRS

1. Within the manufacturer’s Warranty – Contact the Manufacturer or the authorized repairer directly.
2. After manufacturer’s Warranty – Contact 1300-800-600 during office hours for repair authorization. Repair MUST only be carried by an authorized repair centre. (Please note that after warranty period, all services carried out by our authorized service center will be chargeable.